Refund and Returns Policy

The returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. ALCHEMIST IT SDN BHD will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods/products, customers will receive their refund within 3-7 Days after the confirmation.

What is our return policy?

We do not normally give refunds or exchanges if you:

• Simply change your mind; or
• Purchased the wrong product; or
• Already knew of a particular fault in a product, or we specifically advised you of a particular fault in a product; or
• Damage a product after purchase due to alterations to the product not performed by us, damage the product due to unusual or non-recommended use of the product or damage the product where the damage is caused by any factors beyond our control; or
• No proof of purchase is provided.

Rejection of a return, a refund, warranty claim or consumer guarantee claim

ALCHEMIST IT SDN BHD reserves the right to reject a return, a refund, warranty claim or consumer guarantee claim if consumers:

• Change their mind about a product. This includes when a consumer has found a cheaper product elsewhere, has bought a gift that is unsuitable (where the consumer has not made any specific intended use of the product known to ALCHEMIST IT SDN BHD), or their circumstances have changed and they no longer require the goods.
• Caused the fault by using the product in an abnormal way. Such a use may be noted in the manufacturer’s warranty as rendering it void, or it may be a use that you wouldn’t reasonably expect the product to perform
• Damage the product by making alterations not performed by us.
• Damage the product where the damage is caused by any factors beyond our control.
• Are unable to provide a proof of purchase, namely a tax invoice.
• Are responsible for damaging the goods by not following the care instructions (if any are provided).

Refunds will be given at the discretion of ALCHEMIST IT’s management.

• How to return a parcel to us?

You can use your original ALCHEMIST IT SDN BHD box you received, or any plain, unmarked cardboard box to ship your return

If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.

Please return your purchase to the following address:

ALCHEMIST IT SDN BHD

Attend to : Support Department

Block C-38-G (Ground Floor), Zenith Corporate Park No. 1, Jalan SS7/26, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia.

Please contact us at sales.alchemistit@gmail.com or +601116992882 if you have any questions or doubts.